HERE TO HELP

Let’s get it printed.

Pick what you came to do, or read the 29 answers below.

Ordering

How do I start?

Choose a product, then upload artwork or open a supported design in Studio. Browse templates, replace the sample details, review every side, and add your design to the cart. Not sure which product you need? Find it by what you are making, or start with the print essentials most businesses order first.

Does adding to cart place an order?

No. Adding a product or saving artwork does not charge you. Review your total, then continue to secure checkout to pay.

Is the price I see the price I pay?

Yes. Every product shows its price before checkout, and checkout charges that price. The 10% off sitewide sale takes up to $1,000 off an order: where 10% of an order would be more than $1,000, the saving stops at $1,000, so the items cost more than the sale prices on their pages. Your cart shows the exact saving and total before you pay. Shipping is shown in your cart before you pay, and sales tax is added at payment from your delivery address.

Does ordering more cost less each?

Usually, yes. Each product page lists its quantities with the price for each, so you can see what a larger run costs per piece before you choose.

Can I order before my artwork is final?

Yes. Choose the product, quantity and options, then save it to your cart. You can check out now and send artwork afterwards. Your order page then shows exactly which items still need a file and gives you a prefilled email to print@voqado.co carrying your order reference. Nothing is printed until our team has reviewed your files.

Can I change a cart item?

Choose Edit product & artwork on that item, update it, and save your changes. Create another version when you need a separate design. Removing a cart item leaves its original local artwork available for reuse.

Can I cancel an order?

Yes, for a full refund before production begins: email print@voqado.co with your order reference. Once production has begun, an order can no longer be cancelled, and our 100% Satisfaction Guarantee covers it after delivery. The full wording is in our terms.

Where is my order, and can I order it again?

Open the link in your confirmation email on the phone or computer you ordered from, or paste the reference into Find an order, which also lets you reorder. If you ordered while signed in, it is on your account page.

Files and artwork

Which files can I use?

Studio images: PNG, JPEG or WebP up to 8 MB, kept at their original resolution. Artwork attached to a product: PDF, image or designer files up to 2 GB each, sent by secure cloud upload, up to 120 files per item. Many files? Combine them into one PDF and upload that. An attached PDF is not converted into editable Studio layers.

How do I know my file will print well?

A person checks every file before printing. Send what you have, and if anything would print better another way, we get in touch before we print.

What is bleed, and do I need it?

Bleed is artwork that runs a little past the edge where the paper is cut, so no thin white line shows if the cut lands slightly off. If your design touches the edge, it needs bleed. Studio designs carry it for you, and a person checks every file before printing. Other print words are explained in the print glossary.

Will someone look at my file before it prints?

After you pay, a person checks size, bleed, both sides, image resolution and small text. If something looks wrong, we contact you before it prints. There is no separate sign off step for you to wait on.

Will the colors match my screen?

Close, but not exactly. Screens emit light and ink reflects it, so a color difference on its own is not a fault, and Voqado does not issue color proofs. If exact color matters, order the smallest quantity first, or feel the papers with the sample kit, and judge the color on paper.

I have no design yet. Can you help?

Yes. Start from a template in Studio, or send a short brief and a professional designer creates your business cards, postcards, flyers, banners, logo and more for free: see how free design works.

What is in a Studio print PDF?

Supported exports retain vector text and shapes, embedded fonts, images at original resolution, and trim and bleed boxes. File checks flag issues before export. These are RGB PDFs, not certified CMYK or PDF/X files. Exact production specifications and production approval still apply.

Where is my work saved?

Studio projects and recovery drafts stay in this browser. Product attachments stay local until you choose cloud saving or submit them at an enabled checkout. Sign in to access eligible cloud drafts and orders across devices. Keep original artwork and downloaded backups. Everything saved here is listed under your saved work.

Paper and samples

Can I feel the paper before I order?

Yes. The business card sample kit is $1.00 and puts 16 papers, finishes and shapes in your hands before you choose.

Which paper and finish should I pick?

Each product page lists its papers and finishes with the price of each. Not sure where to start? Find your print by what you are making and we suggest a product to match.

Shipping and delivery

How much is shipping?

Standard U.S. shipping starts at $5.99 and depends on the item, and it is free on orders of $100.00 or more before tax. Your cart shows the exact rate before you pay. We ship within the United States only.

How long will my order take?

Standard delivery as soon as 6 business days from your order, production included. Your cart shows the estimated day for your quantity, and any faster delivery the item offers with its exact charge.

Can I choose a faster delivery speed?

Yes, on a one item cart for products that offer it. Your cart lists every speed with its estimated day and its exact charge, and Standard stays selected until you choose another. A cart with several items is quoted per order: email print@voqado.co. Orders placed after 6 pm Eastern, or on a weekend or federal holiday, count from the next business day.

Do you ship outside the United States?

Not yet. We ship to addresses in the United States only.

What if I am not happy with my order?

Our 100% Satisfaction Guarantee covers it. If you are not happy with your print, tell us within 30 days of delivery and we reprint it or refund you in full. Email print@voqado.co with your order reference and a photo. Returns are accepted within 30 days of delivery. Return shipping is free: when we need an item back, we email you a prepaid return label, and often we do not need it back at all. Refunds go to your original payment method, usually within 5 to 10 business days of approval. The full policy is on shipping and returns.

Do you accept returns?

Yes. Returns are accepted within 30 days of delivery. Return shipping is free: when we need an item back, we email you a prepaid return label, and often we do not need it back at all. Start a return by emailing print@voqado.co with your order reference. The full policy is on shipping and returns.

Paying

How do I pay, and is it safe?

By card in our secure checkout. Card details are encrypted and never stored by Voqado. Adding to cart never charges you.

Business checks

What about business checks?

Use the dedicated check workflow. Never put bank account numbers, routing numbers or signatures in general artwork, cart notes or email. Secure financial personalization is handled separately.

How do I verify a request for check details?

Start from the Check details portal link on our checks page. Private invitations belong on checks.voqado.co. If a link or request looks unexpected, contact print@voqado.co using the address on this website before entering information. Never send bank details in an email reply.

About Voqado

Is the site accessible?

We aim for it to be usable with a keyboard and with reduced motion settings, and we are still testing with screen readers. The accessibility statement lists what works today, what does not yet, and how to order by email or phone instead.

Who operates Voqado?

Voqado is operated by SUBEH Enterprises LLC, doing business as Voqado. Voqado designs, checks and ships every order, and the printing is done by vetted U.S. production partners. Contact print@voqado.co for product and order questions. Include an order reference if you have one, but never email bank account numbers, routing numbers or banking documents. Our story.

Talk to a person.

Tell us what you are printing or which order you mean, and include the order reference if you have one. Never send bank account or routing numbers by email.

Why people trust Voqado

A family business since 2020, founded by Pierre Subeh, Forbes 30 Under 30 2022.