What happens after you order.
Plain numbers, no small print. The same figures appear in your cart and at checkout.
Shipping
Standard delivery within the United States starts at $5.99 and is free on orders of $100.00 or more before tax. Some items also offer Economy, slower and cheaper, from $4.99. The product page and your cart show it when your item has it.
Below that threshold the cost depends on the item, because a pack of business cards and a roll up banner do not cost the same to move. Flat printed work such as cards, letterheads and stickers ships at the entry rate. Boxed goods like apparel, bags and stationery cost a little more. Bulky items such as cups and folded cartons, dense ones such as drinkware and canvas, and oversized ones such as banners, flags and A frames each step up from there. Large quantities add cartons, so a run of ten thousand cards costs more to send than a run of one hundred.
When an order has several items they travel together, so you are charged the full rate once and a reduced rate on the rest rather than a separate parcel for each line. The exact figure appears in your cart before you reach payment, and again at checkout once your delivery address is known.
We ship within the United States only. Large format items, rigid signage and apparel can ship separately from smaller pieces in the same order, which means two parcels rather than a delay.
Delivery times, honestly
Everything is printed to order, and every time we show counts from the day you order to the day it arrives, with production included. Standard delivery arrives as soon as 6 business days on most products and up to 18 business days on some packaging and specialty items. The product page, your cart and checkout show the estimated day for your exact item and quantity, worked out from that product's own delivery data. Orders placed after 6 pm Eastern, or on a weekend or federal holiday, count from the next business day. A file that reaches us after you pay starts its clock when it arrives.
Faster delivery where a product offers it, as soon as 2 business days. Where a product offers Express or Rush delivery, your cart lists each one with its estimated day and its exact charge before you pay, and you choose. Standard stays the default, and free shipping on orders of $$100 or more applies to Standard. A cart with several items is quoted per order for faster delivery. Some products also offer Economy, which is slower and costs less.
Standard delivery, as soon as, by collection
Business days from your order.
- Business cards6 to 7 business days
- Posters & displays6 business days
- Business checks7 business days
- Marketing print6 to 9 business days
- Stickers & labels6 to 7 business days
- Retail & shipping6 to 18 business days
- Food & takeaway6 to 13 business days
- Clothing & headwear6 business days
- Bags & carry6 to 8 business days
- Drinkware6 to 7 business days
- Stationery & office6 to 8 business days
- Invitations & events6 to 8 business days
- Gifts & keepsakes6 to 8 business days
- Signs & event displays6 to 7 business days
Every date is an estimate. If we cannot ship in time for the delivery speed you chose, we tell you, give you the new estimate, and offer to cancel with a full refund.
Our 100% Satisfaction Guarantee and returns
100% Satisfaction Guarantee. If you are not happy with your print, tell us within 30 days of delivery and we reprint it or refund you in full.
Returns. Returns are accepted within 30 days of delivery. Return shipping is free: when we need an item back, we email you a prepaid return label, and often we do not need it back at all.
Refunds. Refunds go to your original payment method, usually within 5 to 10 business days of approval.
Cancellations. Orders can be cancelled free before production starts: email print@voqado.co with your order reference.
How to ask
- Email usWrite to print@voqado.co within 30 days of delivery with your order reference.
- Add a photoOne clear photo is usually all we need to see what happened, and often all we need at all.
- Reprint, refund or returnWe reprint it or refund you in full. If we need the item back, we email you a prepaid return label.
What the guarantee does not cover
The guarantee does not cover spelling, wording or design errors in a file you supplied; low resolution images you supplied; options you chose, such as size, paper or quantity; small color differences between your screen and printed ink; or damage that happens after delivery.
We would rather catch those before anything prints. A person checks every file before it prints and contacts you if something looks wrong. Screens emit light and ink reflects it, so if exact color matters, order the smallest quantity first, or feel the papers with the sample kit, and judge the color on paper.
Business checks are handled separately. Because they carry bank details, a replacement is reissued through the secure intake rather than reprinted from the original order.
Reaching a human
Email print@voqado.co or call +1 305 497 9485. Quote your order reference and we can usually resolve a print problem in one message.
SUBEH Enterprises LLC, doing business as Voqado
Mailing address: 8087 Poinciana Blvd, Unit 5199A, Orlando, FL 32821, US
Our other policies
Ordering, made easy
A family business since 2020, founded by Pierre Subeh, Forbes 30 Under 30 2022.
A person checks every file
After you pay, a person checks size, bleed, both sides, image resolution and small text. If something looks wrong, we contact you before it prints.
Secure checkout
Card details are encrypted and never stored by Voqado. Sales tax is added at payment from your delivery address. Adding to cart never charges you.
Real people answer
Call +1 305 497 9485 or email print@voqado.co. Quote your order reference and we can usually sort it in one message.
Feel the paper for $1
Our business card sample kit puts 16 papers, finishes and shapes in your hands before you choose.
Get the sample kit