What happens after you order.

Shipping

Standard delivery within the United States starts at $5.99 and is free on orders of $60.00 or more before tax.

Below that threshold the cost depends on the item, because a pack of business cards and a roll up banner do not cost the same to move. Flat printed work such as cards, letterheads and stickers ships at the entry rate. Boxed goods like apparel, bags and stationery cost a little more. Bulky items such as cups and folded cartons, dense ones such as drinkware and canvas, and oversized ones such as banners, flags and A frames each step up from there. Large quantities add cartons, so a run of ten thousand cards costs more to send than a run of one hundred.

When an order has several items they travel together, so you are charged the full rate once and a reduced rate on the rest rather than a separate parcel for each line. The exact figure appears in your cart before you reach payment, and again at checkout once your delivery address is known.

Everything is printed to order, so an order moves in two stages. Production takes 2 to 4 business days once your artwork is approved, then delivery takes a further 5 to 8 business days. Weekends and public holidays are not business days, and the production clock starts at artwork approval rather than at payment, so a file that needs a fix starts later.

We ship within the United States only. Large format items, rigid signage and apparel can ship separately from smaller pieces in the same order, which means two parcels rather than a delay.

If something is wrong

Return window: 30 days from delivery. Return cost: free. We pay return shipping. How returns work: by mail with a prepaid label, in the cases where an item needs to come back at all. The paragraph below explains when that is, and what happens the rest of the time.

Custom printed work cannot be resold, so there is nothing to send back. If your order arrives damaged, misprinted, or materially different from the proof you approved, tell us within 30 days of delivery and we will reprint it or refund it. You keep the original. We ask for a photograph because it usually shows us immediately whether the cause was the file, the press or the courier. In the rare case we do need an item returned by mail, we send a prepaid label and there is no restocking fee, so you are never out of pocket. Refunds reach your original payment method within about five business days of being approved.

Two honest limits. A colour difference between your screen and printed ink is not a fault on its own, because screens emit light and ink reflects it; if exact colour matters, ask us for a proof before the run. And a typo or a low resolution image inside artwork you approved is not something a reprint fixes for free, though we would rather catch it first, which is what the artwork check is for.

Business checks are handled separately. Because they carry bank details, a replacement is reissued through the secure intake rather than reprinted from the original order.

Reaching a human

Email print@voqado.co or call +1 305 497 9485. Quote your order reference and we can usually resolve a print problem in one message.

SUBEH Enterprises LLC, doing business as Voqado
8087 Poinciana Blvd, Unit 5199A, Orlando, FL 32821, US