YOUR WORK, CLEARLY HANDLED

Privacy and your artwork.

Effective October 26, 2026 · Version 2026-10-26

Who is responsible for your information

SUBEH Enterprises LLC, doing business as Voqado operates Voqado and is responsible for the personal information described in this notice. For privacy questions, access requests or deletion requests, contact print@voqado.co. Please identify the relevant account or order without emailing passwords, complete payment card information or banking details. We may need to verify ownership before disclosing or deleting records.

The current site lets you prepare products and artwork locally, save eligible work to a private account, and build a cart. Eligible orders can proceed to hosted payment checkout when a current price and the required order details are available.

Designs and artwork

Studio projects and recovery drafts stay in this browser’s local storage. Artwork attached to a product is stored in this browser’s IndexedDB so it survives a reload. Files are not sent to an artwork server simply because you select them. Downloaded proofs and backups are saved to your device.

Cloud drafts

Choosing Save cloud draft sends the selected configuration and artwork to private storage in Neon PostgreSQL, hosted in the United States. A signed, HttpOnly browser cookie identifies your session for up to 30 days. Guest drafts are private to that browser session. Signing in with a verified email can associate eligible cloud drafts, artwork and order records with your account for access on another device. Clearing the guest cookie before connecting that work can remove your access, so retain originals. Use Delete selected cloud draft to remove that draft and artwork not referenced by another draft or order. Unfinished upload reservations expire after 24 hours; completed records are not automatically deleted when a cookie expires. Do not upload sensitive personal or banking information.

Customer accounts

The account system uses Neon Auth to verify your email with a single use sign in code. We do not store account passwords. Cloud work is associated with an account identity verified by our server. Connecting existing guest work requires your explicit confirmation; do not import someone else’s work on a shared device. Signing out does not erase Studio designs saved only in this browser, local uploads or your cart. Bank details remain in the separate Checks portal and are not copied to the customer workspace.

Your order cart

Your cart stores product options, notes, and references to attached artwork in this browser. At an enabled checkout, the explicit continuation step uploads attached files to Voqado’s private order storage. Payment and delivery information is collected on Stripe’s hosted checkout. A signed browser cookie associates your uploads and order status with your guest session; it is not an advertising cookie. If you enter your name, an email address or a phone number in your cart or at checkout but do not finish paying, we may keep them with the unfinished order for up to 30 days so we can send your receipt, remind you about the order and help you complete it. When you start a checkout we also record the network address it came from, the country, region and city our hosting provider derives from that address, and the type of device and browser, so we can prevent fraud, answer payment disputes and help with your order. For a checkout that is never paid, those details are cleared after 30 days with the email address. For a paid order they are kept with the order record.

Retention and device access

Other people using the same browser profile may be able to see saved work. Clearing site data removes local files and carts, so keep original artwork and downloaded project backups. Removing an item from the cart does not delete the underlying original file. Artwork already submitted to the order service is separate from your local copy. You can request review or deletion of submitted information at print@voqado.co. Some order records may need to be retained for transaction, dispute or legal obligations; submitting a request does not automatically erase those records. We review deletion requests against outstanding fulfillment, accounting and legal needs and explain any reason we must retain records. We do not promise that deleting browser data deletes submitted order records.

Free resources and print tips

When you enter your email to keep a free resource such as a printable kit, planner or cheat sheet, we store that address, the resource you chose, the page you signed up on and the date in private storage hosted by Vercel in the United States. We use it to send that resource and, at most, one practical print tip each month. We do not sell it or share it for advertising. Reply to any email or write to print@voqado.co to be removed, and we will delete the stored address.

Reviews and recent orders

After a paid order has arrived we email the address used for it once, with a private link to rate the products in that order. We never ask twice about the same order, and the email has a link to stop review requests altogether. Through that link we store your rating, any words you write, the name you choose to be shown (a first name and, if you like, the initial of your last name), an optional photo and the order it belongs to. The photo is resized and its location data removed before it is kept in private storage hosted by Vercel in the United States. Nothing is shown until a person at Voqado publishes it; then the rating, words, chosen name, photo and month appear on that product’s page, marked as a verified purchase. We publish reviews at every rating, never rewrite them, and offer no reward for them. We may hide personal details such as a surname, phone number or address. To have a review removed, write to print@voqado.co. To keep reordering simple, this browser remembers the reference and product names of paid orders you view. No prices, addresses, artwork or payment details are kept, and clearing site data removes the list.

Reorder reminders

If you ask us to remind you to reorder on a paid order, we keep that order’s reference, the email address it was paid with, the products and quantities, and the date you chose, in private storage hosted by Vercel in the United States. We send one email around that date and nothing more. Every reminder has a one click link to stop reorder reminders, and choosing No reminder on the order cancels it. The Order again link in that email works for 90 days and puts that order’s products back in a cart; it never carries your uploaded files, notes or bank details.

Tax exemption

If you ask to buy tax free for an organization, we keep the certificate you upload, the organization’s name, kind and state, the email of your account, and our decision, in private storage hosted by Vercel in the United States. Only our staff can open the certificate, and we never put it or any number on it in an email. We keep it while your account is tax exempt, and afterwards for as long as sales tax record rules require us to show why tax was not charged. Approved accounts check out with a tax exempt status at our payment provider, Stripe.

Audience measurement and your privacy choices

We use Google Analytics, sometimes delivered through Google Tag Manager, to understand how the site is used and how our ads perform: visits to published public pages and the cart, product views, print tool visits, items added to or removed from the cart, cart views, which suggestions on the cart were shown and which you chose, checkouts started, and how many results a site search found. We never send the words you searched. In the United States this is on by default, and you can turn it off at any time:

• Your privacy choices, at the bottom of every page, has a Decline button. It stops measurement in this browser, removes analytics cookies and drops any ad click we kept. This is how you opt out of the sale or sharing of your personal information.
• Global Privacy Control. If your browser sends the Global Privacy Control signal, we treat it as Decline, unless you choose Allow yourself.
• The European Economic Area, the United Kingdom and Switzerland. Visitors there are not measured unless they choose Allow under Your privacy choices.

When measurement is on, Google Analytics may set its cookies to recognise repeat visits, and when you arrive from a Google ad this browser keeps, for up to 90 days, the click reference Google adds to the link and the campaign labels on it. We send canonical public page addresses without fragments and without any query except the ad click reference and plain campaign labels a link arrived with, so a visit from an ad is credited to that ad. We also send generic page categories, public product or tool identifiers, and only the origin of recognized Google, Bing, DuckDuckGo or Yahoo referrals. We do not send free text campaign wording, search terms, artwork, product notes, form entries or banking details. Private workspaces, account pages, checkout, order status and production screens are never measured, and no Google script loads on the payment page. Advertising personalization and Google signals are disabled.

When measurement is on and you design in the Studio, we also keep an anonymous record of how far the design got: the product, the steps reached (for example opened, edited, added a QR code, added to cart), how many edits, the kind of device and whether you came from an ad. It sits under a random id made in your browser that is not linked to you, holds nothing you type or upload, and is deleted after 90 days. Decline under Your privacy choices stops it.

When measurement is on, this site also records JavaScript errors and page speed in its own database. It keeps the kind of page, a cleaned error message and timings. It never keeps the page address, your details or anything you typed, and records older than 30 days are cleared regularly. Decline under Your privacy choices stops it.

When an order is paid, our server may report the sale to Google Analytics: the order reference, the products, print quantities and amounts, tax and shipping. It carries no name, email address, delivery address, artwork or banking details. Unless measurement was off when you continued to payment, it is sent with your Google Analytics browser and session identifiers and marked as allowed for ad measurement, so the sale is credited to the visit and the ad click that led to it, and Google Ads may count it as a conversion. It is never used to personalize ads. The click reference and campaign labels stay with your order and are not sent to Google. After Decline, the sale is not reported. A sale already reported is not withdrawn by a later choice. Ad blockers mean these reports do not include every visit.

Session recordings and heatmaps

Under the same choices, we use Microsoft Clarity to see how pages work for visitors: where people click, scroll and get stuck, as replayable recordings and heatmaps. We use it only to fix pages and make ordering easier. Clarity masks what you type into form fields. On the design and order tools (Studio, the order builder, quotes and the free sample form), all text and images are masked, so your names, addresses and artwork are not recorded. Clarity never runs on the payment page, on bank detail pages, on private links such as approvals, on site search results, or in your account and order pages. Microsoft may set cookies to recognise repeat visits and keeps recordings for up to 30 days, heatmaps for longer. Decline under Your privacy choices stops it in this browser. See the Microsoft Privacy Statement.

Chat

If you use the chat on our pages, your messages and the details you type into it, such as your name and email, are processed by Zapier to answer you and send your discount code.

Google Customer Reviews

On the status page of a paid order we ask whether you are willing to be surveyed by Google about that order. Nothing is requested from Google and nothing about you is sent there unless you choose yes. Choosing yes loads Google’s Customer Reviews module from apis.google.com and passes Google this order reference, the email address used for the order, the delivery country and an estimated delivery date, so that Google can email you one short survey after delivery. No artwork, product notes, prices, delivery address or banking details are included, and nothing is sent about unpaid orders. Google handles the survey and your answers under its own privacy policy at policies.google.com/privacy. Ratings collected this way are reported to us in aggregate and may appear beside Voqado in Google listings. This is a review survey, not advertising, and it does not personalize ads. Reviews you write on this site are handled separately, as described above.

Order services and production partners

We use Stripe to process payments and receive payment status, transaction references and the contact and delivery information needed for an order. Production and delivery partners receive the artwork, specifications and delivery details needed to fulfill the order. Transactional email providers may process your email address and order status messages. Our emails record whether a message was delivered, whether it was opened and which link in it was followed, so we can tell that order updates are reaching you and fix the ones that are not. Links from an email back to this site carry a label naming the email, never you. We do not keep the network address or the device an email was opened on. We do not place complete payment card or banking details in ordinary order emails.

Hosting and business checks

Vercel hosts the site and processes technical request data. This build does not add advertising pixels. Fonts are served locally. Do not enter account numbers, routing numbers, signatures, or identity documents in product notes or artwork uploads. Business checks require the separate secure portal for check details before an order can proceed.